At String AI India, we are building scalable intelligence that needs to be available 24/7. As a Platform Support specialist, you will be the backbone of our operational stability, ensuring that our AI-powered web services and products run without interruption. You will act as the first line of defense, monitoring system health and providing technical assistance to ensure a seamless experience for all users of our “India-First” ecosystem.
To excel in this role, you should be proficient in platform monitoring and troubleshooting:
Operating Systems: Strong command over Linux/Unix environments for server-side troubleshooting.
Cloud Infrastructure: Basic understanding of AWS, Azure, or Google Cloud to monitor hosted AI services.
Monitoring Tools: Experience with tools like Grafana, Prometheus, or Datadog to track API latency and system uptime.
Log Analysis: Proficiency in using ELK Stack (Elasticsearch, Logstash, Kibana) or similar tools to debug AI model timeouts and errors.
Collaboration Tools: Familiarity with ticketing systems like Jira or Zendesk to manage and track technical support requests.
System Monitoring: Ensuring 24/7 availability of AI-driven products by proactively monitoring server health and API performance.
Incident Management: Identifying and resolving platform-related issues, such as OpenAI API connection failures or backend microservice timeouts.
Platform Maintenance: Performing regular system checks and assisting in the deployment of updates to ensure high-performance web platforms.
Technical Assistance: Providing high-quality support to end-users and internal teams regarding AI platform features and technical glitches.
Reporting & Feedback: Documenting recurring issues and working with AI Product Engineers to drive long-term platform stability.
Interns & Freshers: Graduates with a solid understanding of IT infrastructure and a problem-solving mindset.
Support Engineers: Professionals with background in IT support or system administration looking to move into AI Platform Operations.
Education: Open to candidates who have completed 10th, 12th, Graduation or post graduation .
Mindset: We look for individuals with a strong commitment to real-world problem solving and daily learning.
Location: Based in Bengaluru, Karnataka, India (In-office) to provide structured mentoring and guidance.
Cost: This is a 100% Free of Cost training and entry-level initiative.
Selection Rule: Selection is based on merit, preparedness, and interview performance. Availability of opportunities may vary each year.
WhatsApp
